Privacy Policy

Privacy Statement

This Privacy Policy outlines how SILQU collects, uses, and protects the personal information of users (“you” or “users”) of our property management system (“the System”). We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing or using our System, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Definitions

Personal Data: means personal information that can be associated with an identified or identifiable person such as Name, Mobile Phone or Telephone Number, email address, Payment Card Numbers, Official identification information e.g., Identification Number.

Device Information: means data that can be automatically collected from any device used to access our Sites or Services. Such information may include, but is not limited to, your device type; device ID; your device’s network connections; your device’s name; your device’s IP address; information about your device’s web browser and the internet connection being used to access the Site or Services.

Process: means any operation or set of operation which is performed on personal data whether or not by automated means such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Services: means any products, services, content, features, technologies, or functions, and all related websites, applications and service offered to you by SILQU.

User: means an individual who uses the Services or accesses the Sites means the websites, mobile apps, official social media platforms through which SILQU offers the Services and which has posted or linked to this Privacy Policy related websites, applications and service offered to you by SILQU.

Information We Collect:

1. Personal Information: We may collect personal information such as your name, contact details, email address, and payment information when you create an account or interact with our System.
2. Property Information: We may collect information related to the properties you manage, including property addresses, tenant information, lease agreements, and maintenance requests.

Use of Personal Information:

We use your personal information to provide and improve our services, personalize your user experience, communicate with you, process payments, and respond to inquiries.

We may use your information to send you promotional materials, updates, or newsletters related to our System, but you can opt-out of such communications at any time.

We may use aggregated and anonymized data for analytical and statistical purposes to enhance our System’s functionality and improve our services.

Sharing of Personal Information:

We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and customer support.

We may disclose your personal information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.

Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no data transmission or storage system can guarantee 100% security. Therefore, we cannot guarantee the absolute security of your information.

Your Rights:

You have the right to access, correct, or delete your personal information. You may also request restrictions on the processing of your information or object to certain processing activities.

You may manage your communication preferences and opt-out of promotional emails by following the instructions provided in our communications.

If you have any questions, concerns, or requests regarding your personal information, please contact us using the contact information provided below.

Retention Of Data:

We will only retain your personal data for as long as reasonably to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Updates to this Privacy Policy:

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@silqu.com.